Shatila Food Products also referred to as 'shatila.com' will not provide return or exchnage for any items offered through the online store. ALL SALES ARE FINAL. No returns of any type will be offered unless with prior notice by shatila.com. shatila.com reserve the right to reject any return without authorization. All claims for damaged or missing items must be reported to shatila.com within 48 hours of receipt of your package. To process your return claim contact shatila.com at admin@shatila.com.